FAQ

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Property Tax Bill Information FAQ

Property Tax Payment FAQ

Property Tax Assistance FAQ

Property Tax Information FAQ

 

How can I obtain a copy of my tax bill?
Tax bill amounts, due dates, direct levy information, delinquent prior year tax information and printable payment stubs are available on the Internet using your 14-digit parcel number at www.eproptax.saccounty.net. A property owner may request a copy of the current year secured property tax bill by calling the Tax Collector’s Office between 9:00 a.m. and 4:00 p.m. Monday through Friday, excluding holidays at (916) 874-6622, unsecured property tax bill by calling (916) 874-7833, or either type of bill, by coming in person to the public counter at 700 H Street, Room 1710, Sacramento, CA 95814. Copies of tax bills are available for a fee. You may contact a tax specialist at the above numbers to determine the charges and to request a copy of a tax bill. Copies will be mailed to you after receipt of the appropriate fee. Failure to receive a tax bill is not justification to cancel any of the delinquent penalties, costs, or interest penalties that may accrue. Tax bill amounts are available online. To look up a parcel using e-PropTax, Sacramento County's Online Property Tax Information, you will need the 14 digit Assessor's parcel number. 

 

Can I get tax bill amounts and status on-line?
The most recent secured annual property tax bill and direct levy information is available, along with any bill(s) issued and/or due in the most recent fiscal tax year though e-Prop-Tax, Sacramento County's Online Property Tax Information system. This includes Secured and Unsecured supplemental, escaped, additional and corrected tax bills issued for property taxes on real property. This does not include personal (unsecured) property tax bills issued for boats, business equipment, aircraft, etc.

In addition, prior year delinquent Secured tax amounts are also available on e-Prop-Tax. However, prior year delinquent Unsecured taxes on real property are not available on e-PropTax. For a payoff amount for prior year delinquent Unsecured property tax bills on real property, please contact the Sacramento County Tax Collector's Office, Unsecured Tax Unit between 9:00 a.m. and 4:00 p.m. Monday through Friday, excluding holidays at (916) 874-6633.

As a convenience, because annual secured tax bills are issued by October each year, the previous year's secured annual property tax bill with direct levy information will be displayed until the new secured annual property tax bill is issued.

Personal property tax bills are not available on-line. For a current year payoff amount for an Unsecured personal property current or prior year delinquent tax bill, please contact the Sacramento County Tax Collector's Office, Unsecured Unit between 9:00 a.m. and 4:00 p.m. Monday through Friday, excluding holidays at (916) 874-6633.

 

I pay taxes to my mortgage company, why did I get this bill?
Information copies of annual secured property tax bills are mailed to property owners that have an impound account. The mortgage company receives an original of the annual secured property tax bill. The supplemental and addenda tax bills are normally due in addition to any previous or subsequent annual or supplemental bills. Supplemental, additional and escaped assessment tax bills never replace the annual secured property tax bill. Only a corrected assessment tax bill may replace the annual tax bill.

Supplemental and addenda tax bills are mailed directly to the homeowner. If you have arranged for your tax payments to be paid through an impound account with your mortgage company, contact your lender regarding payment. The lender will not receive a copy of a supplemental or addenda tax bill. The supplemental or addenda tax bill will not automatically be paid by funds in your impound account. If you receive a supplemental or addenda tax bill and have any questions about payment responsibility, contact your mortgage company.

Payments not made by the delinquent date will result in penalties being added to the taxes due. To avoid penalties, payments must be made by the due date shown on the tax bill. The same rules apply to unpaid supplemental and addenda tax bills as for unpaid annual tax bills. If your supplemental tax bill is not paid by June 30 after the second installment is delinquent, the property becomes tax-defaulted (even if you have paid your annual tax bill).

Tax bill amounts are available online. To look up a parcel using e-PropTax, Sacramento County's Online Property Tax Information, you will need the 14 digit Assessor's parcel number.

 

I am a new owner, what property taxes do I owe?
Many tax delinquencies occur during the first year of property ownership. Depending on the date of purchase and the policy of the title company handling the escrow, the annual property taxes are usually prorated in escrow. The first or second installment of the taxes may have been paid or you may have received a credit for the liability that accrued during the time the previous owner owned the property. If you received a credit for the previous owner's portion, you may be responsible for paying the tax bill when it becomes due. If you are unable to determine whether the tax bill installment was paid in escrow, please contact your title company. To find out what tax bills are outstanding, using your 14-digit parcel number please call the Tax Collector's Automated Information Line at (916) 874-6622 or look up your parcel number online at  www.eproptax.saccounty.net
When property changes ownership after the start of the fiscal year, July 1st, the annual tax bill may reflect the previous owner's name and mailing address. Although you may have purchased the property after July 1, the annual tax bill may be mailed to the previous owner.  A new tax bill is not mailed to new owners.

When property changes ownership, new owners are informed of their responsibility for the payment of property taxes. The escrow papers regarding the transaction to purchase a property include information and accounting for the property taxes and include a statement as to the new owner’s responsibility for paying the taxes.  In addition, the County Clerk-Recorder includes an insert with all recorded deeds advising new property owners about their responsibility regarding payment of property taxes and advising when annual property taxes are due.  Whenever a residential single family residence property changes ownership through a sales transaction, the Assessor’s Office mails an application for homeowner’s exemption to the new owner, which includes a similar insert advising the new owner about their responsibility regarding payment of property taxes. Both of these inserts advise DO NOT WAIT FOR A TAX BILL. Other tax bills you have not received may be outstanding. 

You may receive one or more supplemental tax bills after you have taken ownership of the property. To learn more about supplemental tax bills, please refer to the supplemental tax bill information section. 

 

I purchased property for less than the assessed value on the annual tax bill?
Per law, the value on the annual property tax bill reflects the Assessor’s estimate of the fair market value of the property as of January 1, not the current assessed value. Owners that purchased property after January 1 will be receiving, or have received, a notice of supplemental assessment, which establishes the assessed value of the property as of the date it was purchased. If the new assessed value is less than the annual tax bill value, the supplemental assessment will result in a negative supplemental assessment. For additional information, please refer to our Supplemental Addenda web page at http://www.finance.saccounty.net/Tax/Pages/SupplementalAddenda.aspx



What help is available for Service members?
The Service members Civil Relief Act provides tax relief to military personnel, including activated reservists, who are being called to serve in the various, ongoing military operations around the world. The types of relief available are: the postponement of tax payments for activated reservists during their period of active duty, the reduction in interest and penalty assessments of delinquent taxes, and the suspension of the required sale of tax-defaulted property. At such time in the future, when unpaid assessments are redeemed, the penalties for nonpayment must be recalculated at no more than six percent per annum, with no other penalty or interest incurred. For further information please contact the State Controller's Office. To apply for tax relief for military personnel, please contact the Secured Property Tax Unit between 9:00 a.m. and 4:00 p.m. Monday through Friday, excluding holidays at (916) 874-6622.

 

I am a senior citizen, blind or disabled, what help can I get?

STATE ASSISTANCE PROGRAMS

Property Tax Assistance for Senior Citizens, Blind or Disabled Persons

The state budget does not include funding for the Gonsalves-Deukmejian-Petris Senior Citizens Property Tax Assistance Law.  Therefore, the Franchise Tax Board (FTB) will not issue Homeowner and Renter Assistance (HRA) Program instruction booklets and will not accept HRA claims.  For the most current information on the HRA Program, go to ftb.ca.gov and search for HRA

Property Tax Postponement for Senior Citizens, Blind or Disabled Persons

In September 2014, Assembly Bill AB2231,Chapter 703, Statutes of 2014, reinstated a revised Property Tax Postponement (PTP) program.  The State Controller’s Office (SCO) will begin accepting new PTP application beginning September 1, 2016.  Please see the State Controller’s website at http://www.sco.ca.gov/ardtax_prop_tax_postponement.html for more information.

 

How can I change my mailing address?
You must maintain a current mailing address for all parcels and personal property that you own. If your current mailing address is different from the address listed on your current tax bill or you have recently moved, you are responsible for providing a change of address to the Assessor to ensure future tax bills are mailed to you at the correct address. Please provide written notification to the Sacramento County Assessor's Office at 3701 Power Inn Road, Suite 3000, Sacramento, CA 95826.

A Change of Mailing Address Request Form is available on the Assessor's Website. If you have both secured and unsecured property, you must notify both sections of the Assessor's Office of your change of address. 

 

What are these direct levies on my tax bill?
Direct levies are direct charges against property which are included in the total amount of your tax bill but which are not ad valorem taxes based on the Assessor's valuation. Direct levies are levied on the tax bill on behalf of the District and are not levied by the Assessor's Office, or the Auditor-Controller or Tax Collection Divisions of the Department of Finance. To dispute a special assessment levied against your property, you will need to contact the levying district directly.

When you send your remittance to pay your property taxes, the Tax Collector posts that payment to your tax bill. Our Auditor-Controller Division then distributes your payment to the appropriate taxing entities.

You may have a Mello-Roos special tax, a 1915 improvement bond act special assessment or a direct special charge, designated as DIRECT LEVIES, on your tax bill. If direct levies have been included on your tax bill, the name of the levy and the dollar amount of the levy will be shown in the "DIRECT LEVY NAME" block on the face of your tax bill.

District contact names and telephone numbers along with brief descriptions of the direct levies or special assessments shown on your tax bill can be obtained through option "2" of our Automated Information Line at (916) 874-6622.

  • For a complete directory of district contact names and telephone numbers for the direct levies or special assessments shown on your property tax bill, refer to the Direct Levy District Listings on the Auditor-Controller Division's Reports & Forms page.
  • For an index of direct levy descriptions, refer to the Direct Levy (Description) Listing.
  • Direct Levy amounts are available online. To look up a parcel using e-PropTax, Sacramento County's Online Property Tax Information, you will need the 14 digit Assessor's parcel number.

 

Special Assessments Subject to Judicial Foreclosure:
Some special assessments are subject to the accelerated judicial foreclosure process. Once taxes default on June 30, those special assessments subject to the accelerated judicial foreclosure are removed from the tax roll and the districts are responsible for collection enforcement. The Tax Collector no longer participates in the collection enforcement of the special assessment. The district that initiated the assessment will record a notice of intent to foreclose on the property, and the taxpayer will need to contact the district directly at the address and phone number provided in the statement under the direct levy number.

The delinquent taxes remain with the County Tax Collector's Office. Only the special assessment amount is removed from the tax bill.

District contact names and telephone numbers along with brief descriptions of the direct levies or special assessments shown on your tax bill can be obtained through option "2" of our Automated Information Line at (916) 874-6622.

  • For a complete directory of district contact names and telephone numbers for the direct levies or special assessments shown on your property tax bill, refer to the Direct Levy District Listings on the Auditor-Controller Division's Reports & Forms page.
  • For an index of direct levy descriptions, refer to the Direct Levy (Description) Listing.
  • Direct Levy amounts are available online. To look up a parcel using e-PropTax, Sacramento County's Online Property Tax Information, you will need the 14 digit Assessor's parcel number.


What is Proposition 13?
Information regarding tax bill calculations is located at the Tax Accounting Bureau of the Auditor-Controller Division. 

 

What is Proposition 8?
Information regarding tax bill calculations is located at the Tax Accounting Bureau of the Auditor-Controller Division. 


How do I dispute assessed values?

Informal Review
You have the right to request an informal review by the Assessor's Office. An auditor-appraiser is available for aircraft and business property inquiries. For questions regarding vessels (boats), contact the Marine Division at (916) 875-0740. Questions regarding land or improvements should be directed to the Real Property Division at (916) 875-0700.

Assessment Appeal
To obtain a formal review by the Assessment Appeals Board, all applications must be filed in writing on forms obtained from the Clerk of the Assessment Appeals Board at 700 H Street, Room 2450, Sacramento, CA 95814.

Annual Tax Bill
Applications for adjustments in valuation of annual bills must be filed with the Assessment Appeals Board between July 2 and November 30.

Supplemental Tax Bill
Applications on supplemental billings must be made with the Assessment Appeals Board no later than (60) days from the issue date of the bill.

Corrected, Additional and Escaped Assessments
Applications on escaped assessment billings must be made with the Assessment Appeals Board no later than (60) days from the issue date of the bill.

If you request an informal review and you do not agree with the Assessor's determination after the review, you will not be entitled to the formal review by the Assessment Appeals Board for this assessment unless you have filed your application for reduction in assessment within the 60 day period. However, if you miss that filing deadline, you will have the right to a formal hearing on next year's assessment by filing an application for reduction in assessment during the period of July 2 to November 30 with the Assessment Appeals Board.

 

Notice - Payment of Taxes on Assessment Appeals
If you have submitted an assessment appeal application to the Clerk of the Board, you must still pay your tax bill for the entire amount due. To avoid penalties, liens or other collection proceedings, the tax should be paid prior to it becoming delinquent. Should the tax be reduced upon finalization of your informal review by the Assessor or, assessment appeal by the Assessment Appeals Board, any overpayment of secured or personal property taxes will be refunded to you by our Auditor-Controller Division. 

What is a Summary Judgment?
When a delinquent tax becomes subject to unsecured collection procedures or an unsecured tax bill becomes delinquent, a summary judgment specifying the amount of tax due (including interest, penalties, and costs) may be filed with the Court and recorded by the Tax Collector. The lien is upon all personal and real property in the county owned by the assessee (taxpayer) or subsequently assessed or acquired by the assessee before the judgment expires in 10 years. A judgment may be renewed twice for an additional 10 years each time. Contact the Tax Collector's Office at (916) 874-7833 for payoff information. Upon satisfaction (payment), a release of lien will be recorded by the Tax Collector's Office.

 

How can I pay my tax bill?
Payments by check, money order, or cashier's check may be mailed or made or in person at the Sacramento County Tax Collector's Office. Payment should be made payable to "Sacramento County" and show the mailing address of the payer and also the parcel number as shown on the tax bill. Return the appropriate stub with your payment. If you are paying two installments, please include both installment payment stubs from your tax bill. If do not have a copy of your tax bill, you may print payment stubs online using your 14-digit parcel number at www.eproptax.saccounty.net or you may request a duplicate tax bill. When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. Submit your payment in the envelope provided with your tax bill as it is color coded to assist in processing your payment timely. If you do not have an envelope or a tax bill, you may still mail your payment for secured and personal property taxes to: Sacramento County Tax Collector, P.O. Box 508, Sacramento, CA 95812-0508.

If you use your bank’s Online Bill Pay service, a paper check will be printed and mailed to the Tax Collector. Because the check is sent without a payment stub, for payment identification, please enter in the online account number field the bill number and installment being paid. Examples: 08123456 first, 08654321 second, or 08456123 both. Your payment is considered received on the date appearing on the check received from the Payment Processing Center. Payments dated after the pay by date will be considered late and returned for penalties. Partial payments are not accepted and will be returned.

 

Payments for the following tax bills can be made by Electronic Check, Debit Card, or by Credit Card through e-Proptax, Sacramento County's Online Property Tax Information System:

  • Secured Property Tax Bills with an original due date in the current fiscal tax year. These include the annual tax bill, and supplemental, corrected, escaped, and additional assessment tax bills.
  • Prior year delinquent secured property taxes.
  • Unsecured Property Tax Bills for real property only. These include supplemental, corrected, escaped and additional assessment tax bills for real property.

Payments for Secured Property Tax Bills and Unsecured Property Tax Bills for real property may also be paid by Credit Card over the telephone by calling 1-844-430-2823. Prior year delinquent taxes cannot be paid over the telephone.

Cards accepted are: American Express Card, Discover Card, MasterCard and Master Money debit cards, or Visa, Visa Check Card, and Visa debit card. At this time, we are not able to accept credit card payments in the office or for personal property taxes such as boats, business equipment, etc.

Phone congestion may be high when attempting to use the 888 number. To avoid penalties, the transactions made by this method must be completed before midnight on the deadline date listed on your property tax bill. Telephone transactions may take approximately 10 to 12 minutes to complete per parcel. There is no guarantee implied by the County or the contractor that you will be able to get through on the 888 line. Transactions made for the wrong amount or after the deadline will be returned and penalties will be charged. Partial payments cannot be accepted.

 

Why do I have to pay a convenience fee if I pay by credit card or e-check?
The cost of processing a check mailed to our lock box (remittance processing operation) is far less expensive and more efficient than the cost of handling an electronic check payment or credit card transaction. Our high speed NCR remittance processors handle thousands of transactions per hour and automatically match the check to the bill, scan and endorse the check, create a file to update the taxpayer’s record, and prepare the checks for deposit.

Electronic check and credit card transactions require special handling by tax collector staff to update the customers account. In addition, the processing company and credit card companies charge the merchant (in this case the County) a percentage of the transaction (2.35%), and Internet Transactions are charged a higher percentage by the credit card companies due to the high incidence of fraud they experience on Internet transactions (even though we argue that there is little likelihood that an individual would pay their taxes with a stolen card.)

Although merchants do not appear to pass on the credit card fee to customers, they can do so through adjusting the cost of their product. Also, they can increase their sales by accepting credit cards. Although it appears an agency such as the DMV is not charging individual customers a "convenience fee" for credit card transactions, the cost is included in the fees. DMV has a fairly fixed cost for registration and tax, and they have included in them in the costs the fees is calculated on - so non-credit card payers are absorbing that cost in the fee.

In the County’s situation, property taxes are set by Proposition 13 (Article 13 of the State Constitution). The County only retains about 16% of the taxes we collect. The bulk of the taxes go to school districts, with a significant portion going to cities and special districts (park and fire districts). Per state law, we are not able to pass on the extra cost of accepting credit cards to the other taxing entities without their approval, and none have been willing to share in this cost. Additionally, tax bills range from $10.00 to millions. Based on the size of the tax roll if the County accepted property tax payments without the convenience fee, we estimate the cost to the County could be up to $6 million per year.

A number of tax payers want the option of being able to pay with electronic check or their credit cards, so we have followed the lead of the Franchise Tax Board and the Internal Revenue Service and selected a third party vendor, Official Payments Corporation, to accept credit card payments on our behalf, and pay for all the associated fees through the convenience fee for 2.35% of the tax payment (with a minimum fee amount of $3.95 for tax payments). They also accept e-checks which cost the tax payer a convenience fee of $2.25. They can be reached at 1-800-487-4567 or 1-888-357-8394 and their website is www.officialpayments.com.

Finally, federal, state and local taxing agencies are continually lobbying the credit card industry and banks to waive the credit card fees for tax payments, to date our efforts have not been successful.

 

What will the credit card and e-check convenience fee be?
A convenience fee will be charged to pay by credit card and e-check. A local contractor will process your credit card and e-check payments if you elect to pay property tax bills using this method. The convenience fee is not revenue to the County of Sacramento. The system will provide you with the convenience fee amount and will prompt you for your authorization before proceeding with the transaction. The following provides the convenience fee that will be charged based on the payment amount.

  • The convenience fee charged for credit and debit card transactions will be 2.35 percent of the payment transaction amount, with a minimum charge of $3.95 for payment transaction amounts that are equal to or less than $168.00.
  • The convenience fee charged for e-checks on the Internet will be $2.25 for each e-check for less than $10,000.00 and $15.75 for e-checks for $10,000.00 or more.

 



Can I make a partial payment?
Partial payments are not accepted and will be returned for the correct amount due. If you are not sure of the exact amount of secured property taxes due, tax bill amounts are available online. To look a parcel up through e-PropTax, Sacramento County's Online Property Tax Information, you will need the 14 digit parcel number. For a current payoff amount for Secured prior year delinquent taxes, please call the 24 hour Automated Information Line at (916) 874-6622 or Sacramento County Tax Collector's Office, Secured Tax Unit between 9:00 a.m. and 4:00 p.m. Monday through Friday, excluding holidays at (916) 874-6622 during regular business hours. For a current payoff amount for a personal property (unsecured) current or prior year delinquent tax bill, please contact the Sacramento County Tax Collector's Office, Unsecured Tax Unit at (916) 874-7833 during regular business hours.

 

Can I pay my property taxes monthly?
The Tax Collector’s Office cannot accept monthly payments. If you have a mortgage company, ask them if they will open an impound or escrow account for your property taxes. They will increase your monthly mortgage payments by an amount to cover the annual secured property taxes. The mortgage company will pay the annual secured tax bill each year by the December 10 and April 10 delinquent dates. 

Can I pay by EFT?
If the aggregate amount of your property tax bills exceeds $250,000, you are required to send payment by EFT. All property owners of multiple properties have the option of submitting payment by wire transfer. Payments of more than 20 installments should be paid by an electronic file (CD). Written notification of EFT payments must be received one week prior to sending the wire transfer and include the total payment amount, date of the forthcoming transfer, the original tax bill payment stubs or printable payment stubs ( www.eproptax.saccounty.net) or electronic file, and the taxpayer contact information (name, address, phone/fax number, and e-mail address). Any EFT payment that does not equal the payment stubs, cannot be identified or that is received after the payment delinquent date will be rejected, returned less handling fee, and penalties will be charged. Sacramento County is not responsible for bank fees incurred by the taxpayer or paying agent.

To obtain information on how to pay by EFT, electronic file layout requirements to submit payments, please contact the Tax Collector’s Office, Report Control Unit, at 700 H Street, Room 1710, Sacramento, CA, 95814 or by phone at (916) 874-1769.

What happens if I don’t pay my tax bill installment?
There is no legal authority that allows for any waivers, discounts, reductions or deferrals in the payment of property taxes because of financial hardship or unemployment. If taxes are not paid, penalties and costs will be added after each delinquent date of the tax bill installment. If unpaid after June 30, additional costs and penalties are added. Please read more about prior year delinquent taxes and payment plans.

 

How can I avoid having to pay penalties?
The property owner is responsible for ensuring all secured property taxes for parcels they own are paid in full regardless if they have an impound account through their mortgage company. Be sure you receive tax bills or information copies for all properties that you own. Mail your property tax payments early! California law is very specific about non-receipt of tax bills. It is the responsibility of the property owner to obtain all tax bills and pay timely. Delinquent penalties cannot be excused because you did not receive a bill prior to the due dates. Do not wait for a tax bill. Tax bill amounts, due dates, direct levy information, delinquent prior year tax information and printable payment stubs are available on the Internet using your 14-digit parcel number at www.eproptax.saccounty.net. Many taxpayers must pay a penalty because their tax payment is postmarked by the post office one or more days after the deadline. When mailing your property tax payment, the envelope must reflect a post office postmark date of no later than the "pay by" or "due" date listed on the property tax bill. Or payments must be paid in the office of the Tax Collector no later than 5:00 p.m. on the "pay by" or "due" date listed on the property tax bill. Meter dates from a business meter are not accepted for determining timely mailing. Credit card and e-check payments through ePropTax for current year secured property tax bills must be completed no later than midnight on the "pay by" or "due" date listed on the property tax bill. If you pay through your own bank’s Online Bill Pay service, we accept the date that appears on your Online Bill Pay Check. NOTE: When the date to pay without penalty falls on Saturday, Sunday or a legal holiday, the hour of delinquency is 5:00 p.m. on the next business day.

 

What happens if my payment is returned by the bank?
If a payment is returned unpaid by your bank, regardless if made by check, e-check, credit card, etc. and regardless of the reason for the return, a $53.00 charge will be added. If you do not replace the payment and pay the returned check fee by the tax bill deadline date, the Tax Collector must collect the penalties required by State law. Payments to replace returned checks should be in the form of cashier's check, money order or by cash in the Tax Collector's Office.

Payments that are returned by your financial institution for any reason will be charged a $53.00 returned check fee Under the provisions of Section 2509 of the California Revenue and Taxation Code, a payment has been canceled and the unpaid tax is a lien as if no payment had been attempted. Any receipt intended as a result of your payment is "VOID." Your replacement payment plus the returned check fee must be in the form of a CASHIER’S CHECK OR MONEY ORDER. 

I paid on the wrong parcel.  What should I do?

If an assessee or agent of the assessee, by mistake or by no fault of their own, pays the tax on other than the property intended, they can request that the payment be transferred to the property intended within two years of the initial payment.  The request must include substantial evidence that the payment was for the intended property and the property upon which the error was made has not been sold.  To obtain a request form, please contact the Report & Account Services unit at 874-7844 or in writing at 700 H Street, Room 1710, Sacramento, CA  95814.

 
 

The Assessor is reducing the value of my property and I've already paid my tax bill. When will I receive my refund?
Refunds of the overpayment are processed when the Assessor certifies the reduction of real property assessment to the Auditor-Controller Division. If you are due a refund, you should first contact the Assessor's Office at (916) 875-0700 to verify that the value reduction has been certified, the date of that certification. To check on the status of a refund from prior year tax overpayment due to reduction of prior year assessed values, you can contact the Tax Accounting Bureau at (916) 874-7431. To check on the status of a refund from current year tax overpayment due to reduction of current year assessed values, you can contact the Tax Collection Division between 9:00 a.m. and 4:00 p.m. Monday through Friday, excluding holidays at (916)874-6622. For additional information, please refer to our Supplemental Addenda web page at http://www.finance.saccounty.net/Tax/Pages/SupplementalAddenda.aspx.

 

My payment has been cashed. Why doesn’t the tax bill installment show it is paid?
There may be several reasons why your payment was cashed, but Sacramento County's Online Property Tax Information system e-Prop-Tax does not reflect the installment as being paid.  Please be sure you have checked the tax bill status Information on the Tax Bill Detail page.  From the Tax Bill Summary page click on the Bill Number.  The tax bill will not show as Paid on the Tax Bill Summary page until both installments of a two installment tax bill have been paid.

The most common reason for a payment on the second installment to be cashed, but not reflect as paid, is because the first installment has not been paid. Revenue and Taxation Code does not allow the second installment to be paid before the first installment.

Please contact the Tax Collector’s Office between 9:00 a.m. and 4:00 p.m. Monday through Friday, excluding holidays at (916) 874-6622 with this question.



My payment has not been cashed. What should I do?
Do not place a stop on a payment submitted to pay property tax bills. A returned check fee will be charged if your payment is stopped and the check is presented to your financial institution for payment. The Tax Collector accepts and processes payments based on the postmark date. Payments may not be credited to the tax bill for several business days dependent upon the volume of payments received, whether payments were submitted with the correct payment stubs, and/or whether envelopes were postmarked by the delinquent date.

If your payment has not been posted to your tax bill, please call a tax specialist between 9:00 a.m. and 4:00 p.m. Monday through Friday, excluding holidays at (916) 874-6622 during regular business hours. Please have the following information available when you call:

  1. The check register/ledger or carbon copy of the check.
  2. Have the exact date the check was written.
  3. Have the exact amount that was written on the check.
  4. Know as best to your ability, exactly what date the check was mailed. Based on this information, staff in the Tax Collector’s Office will discuss the appropriate action you should take.

Please be aware that if your payment was mailed on the delinquent date, the envelope may not have received a timely postmark by the Post Office. Revenue and Taxation Code states we must use the postmark date as the date received. Payments with a late postmark date will be returned to the sender for payment of the penalty.

Yes. You should pay the property tax bills you received prior to the delinquent dates. Penalties may not be forgiven because you were waiting for a revised bill. If this results in a net overpayment, a refund will be sent to you. For additional information, please refer to our Supplemental Addenda web page http://www.finance.saccounty.net/Tax/Pages/SupplementalAddenda.aspx.

 

I received a refund. Does this mean I don’t owe any taxes?
Receiving a refund does not mean you do not owe other taxes. Refunds are issued for numerous reasons; however, other tax installments or tax bills may be outstanding. To learn more about why you received the refund, please call the phone number listed on the stub portion of the refund check that you received. Penalties incurred on tax bill installments cannot be waived because you received a refund and believed no other taxes were owed.

Some of the more common reasons for refunds are:

  1. The first installment of a two installment tax bill was overpaid or paid twice. We will issue a refund of the excess received for the first installment. The second installment is still due by the delinquent date.
  2. The Assessor changed the value on the property resulting in tax bills being cancelled or corrected. Payment on the original tax bill may be refunded, but the new tax bills are still due and payable by their delinquent dates.
 
 
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